With every order, an automated commercial check of the address and order data is carried out. After this check, we reserve the right to exclude certain payment methods during the ordering process. We ask for your understanding. In this case, please choose one of the payment methods offered.

You can request your invoice via our contact form. Please enter your customer number and order number. We will then be happy to send you a copy of the invoice.

To clarify your request, please contact us directly by email at accounting@fritz-berger.de.

Of course you can pay all invoices in one transfer. Please state your customer number.

Of course you can deduct the value of the returned goods from the bank transfer. If you pay by direct debit, only the difference will be deducted from your bank account, provided the return is made within 14 days.

On the invoice you will find information on how to pay the invoice.

As soon as the returned goods have been booked in our warehouse, you will receive a confirmation from us by e-mail. A few days later, the amount paid will be refunded. If you have any further questions, our customer service team will be happy to help.

The refund will be made in the same way as the payment.

If you wish to cancel or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that we often process orders immediately to ensure fast delivery. If your order has already been shipped, it is no longer possible to cancel it. In this case, you can return the goods after receipt and make use of our right of return. Please also see our returns policy for more information.

You can contact us here to cancel or revoke your order.

The statutory provisions apply, see the general terms and conditions and cancellation policy.

Please use the fully completed return slip to accompany the return so that the return can be processed more quickly. The return slip can be found with the invoice documents, usually as the 2nd page. If you no longer have the return slip, please enclose a copy of the invoice. Please check your mailbox in advance, including your spam folder, to see if you have already received the invoice. For postage-free returns, please use the enclosed return label, which is located on the sheet with the remittance slip. This address label can be used to return items weighing up to 31.5 kg by post. If the goods cannot be sent by post or you require a copy of the invoice, please contact us. Please keep the return delivery bill until the return or complaint has been processed.

Of course, you have the option at Fritz Berger to cancel the contract without giving reasons in accordance with your statutory right of withdrawal. We will of course bear the costs of the return shipment.

Please reorder your desired item via our online store.

As a rule, you will receive an exchange within approx. 10 working days. If an item is sent to the manufacturer for repair, we will inform you accordingly. Please note that there may be short-term delays in processing complaints due to seasonal factors (especially during vacation periods).

The statutory provisions apply. The statutory warranty period is 2 years and begins with the handover of the goods. You can find more information about the warranty in the GTC menu item.

If your item is defective or damaged and you would like to make a warranty claim, you can contact us here using the form.

You can simply buy a Fritz Berger gift voucher in a store near you or conveniently order it online. You can choose any amount between €10 and €200.

If you order online, you can enter it during the order process. Have the gift voucher ready for a telephone order. For in-store purchases, present the voucher when paying at the checkout. Unfortunately, it is not possible to pay out the voucher in cash.