Do you
have a question about your order?
Welcome to the Berger Camping help section!
Here you will find answers to the most frequently asked questions about orders, shipping, deliveries, returns and much more.
Simply click on a question to view the answer. If the answer does not fully resolve your query, you will find the most suitable contact form at the end of the text so you can contact us directly.
Orders and payments
Where can I view my orders?
If you already have a customer account, simply log in and go to the "My orders" section.
If you placed your order as a guest, meaning without registering on our website, you only need to enter your order number and the postcode of the delivery address to view the current status of your order. You will find the order number in the order confirmation e-mail you received after placing your order.
You can check your order status here
How can I cancel or change my order?
If you would like to cancel your order or remove items from your order, please contact us as quickly as possible using this contact form.
Our customer service team will review your request and process it as soon as possible.
Unfortunately, it is not possible to change an order by adding or replacing products. Items can only be removed or the entire order cancelled if the order has not yet been packed and assigned a shipping number.
What should I do if the contents of my parcel were damaged during transport?
We are sorry that your order arrived damaged.
Please photograph and document the damage as soon as possible and send it to us so that we can inform the carrier in time. We will open an investigation and keep you updated accordingly.
Important: if you have received a damaged shipment, it is essential that you report the damage to the shipping service provider directly on site within 7 days. To do this, please contact us using this contact form.
Whether the item was already damaged when shipped or was damaged during transport, we will work quickly to find a solution.
What should I do if my order arrived incomplete?
If your order has not arrived complete, there may be several reasons for this. An order may be shipped in multiple parcels, or part of the order may have been sent directly from the manufacturer, another of our warehouses or one of our stores in Germany. The missing product should usually arrive within a few days. We always do our best to offer you the best possible service and appreciate your understanding.
Before contacting us, we recommend checking the shipping confirmation you received by e-mail. There you will find all the information about the contents of the parcel you received. If you still have questions, you can contact us at any time using this contact form.
How can I tell whether my order was placed successfully?
A few minutes after placing an order, you will receive a confirmation e-mail. In some cases, this e-mail may be delayed slightly; thank you for your patience.
If you would still like to check the status of your order, you can do so at any time: simply log in to your customer account or, if you placed your order as a guest, search for your order using the order number and postcode of the delivery address on the "Check your order status" page.
When will my order be delivered?
As soon as your order leaves our warehouse, you will receive a shipping confirmation by e-mail. You can easily check the status of your shipment at any time using the tracking number included in the e-mail with the subject line "Your Berger Camping order is on its way".
Please note that, in some cases, orders may be split into several parcels or shipped directly from the manufacturer or from one of our stores in Germany. In these cases, for technical reasons, we are not always able to provide you with a tracking number.
Seasonal fluctuations may also occur and lead to short-term delivery delays, especially during holiday periods. Thank you for your understanding.
How can I get a copy of my invoice?
If you are looking for your invoice, please remember that it has already been sent to you by e-mail. If you cannot find it, you can request it again at any time using this contact form.
Can I remove only some items from my order?
If you would like to remove only some items from your order, please contact us using this contact form.
Our customer service team will handle your request as soon as possible and check whether the change can still be made.
If I cancel my order, will I be refunded the full order amount?
Yes, in the event of cancellation, we will refund the full amount using the same payment method used when placing the order. Please note that if payment was made by card, the amount will be refunded to the account linked to that same card.
Can I change the delivery address after placing my order?
It is only possible to change the delivery address in some cases.
The best way to do this is to contact us using this contact form: our team will review your request as soon as possible and try to help you.
